Returns & Refunds

Thank you for shopping at Fififly Store. We want you to be completely satisfied with your purchase. Please read our Returns and Refunds Policy carefully to understand our guidelines for returns and refunds. By making a purchase from our store, you acknowledge and agree to the terms outlined in this policy.

For the reasons stated below, we are prepared to offer you two options: a complete return or refund for your order if requested within 30 days from the invoice date.

• The merchandise you receive is faulty – damaged – fractured – unable to function correctly

• Missing – lost items from your order

• The item received is incorrect (size, color, or custom)

• The product is not what you expected or not as described by our descriptions

Apart from the reasons mentioned earlier, here are additional factors that may preventyou from receiving a full refund within 30 days or a replacement order:

• Request a refund after a 30 days full refund warranty

• You have changed your mind and no longer desire the item.

• You intend to request a modification to the size, color, or customization of the item received

• You have selected incorrect size, address, product, or custom information, among other things.

• The product has incurred damage as a result of improper use, mishandling, or insufficient maintenance.

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the following address: 45 Washington St, Santa Clara, CA 95050, US

Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Return Process:

• Contact our customer support team within 30 days of receiving the item to initiate the replacement process.

• Provide detailed information about the defect or damage, including supporting evidence such as photographs or videos, if applicable.

• Our customer support team will review your request.

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Inspection and Approval: Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. We reserve the right to refuse a return if the item does not meet the required conditions. If the return is approved, we will process the refund according to our refund policy.

You can always contact us for any return question at [email protected].

Defective or Damaged Items:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items, such as perishable goods, intimate or sanitary items, and personalized or customized items, are not eligible for replacements unless they arrive defective or damaged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Defective or Unavailable Replacements: If we are unable to provide a suitable replacement for a defective or damaged item, or if you prefer a refund instead of a replacement, please contact our customer support team within 30 days of receiving the item. We will require detailed information and in some cases, supporting evidence. Once your refund request is approved, we will issue a refund to your original payment method.

Return of Items for Refund: If a refund is approved, we may require you to return the item to us. We will provide instructions on how to return the item, and you will be responsible for the return shipping costs. Once we receive the item, we will notify you once we’ve inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].

Changes to the Policy

We reserve the right to update or modify this Replacement and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our store. Your continued use of our store after the posting of the revised policy constitutes your acceptance of such changes.

Contact Us

If you have any questions, concerns, or requests regarding our Replacement and Refund Policy, please contact our customer support team at: